Posts Tagged ‘work’

what consumes me, bud caddell » how to be happy in business – venn diagram

1… 2… 3 wrist slaps, you’re out!

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I am a marked man. A VP and I had a disagreement regarding a a proper hue and luminence and now it seems that I can’t do anything right. Not that I’m no performing my job duties, it is simply little things that are getting my neck in the wringer.

My plan for the next few months, lay low, don’t draw attention to myself of my work and ride this out. Why are office politics so messy?

A fundamental misunderstanding

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About a 3 weeks ago, I followed Tim Ferriss’ advice and setup an auto responder on my email. It said that I had a full workload and was checking my emails twice a day, but in the event of an emergency or something urgent, give me a call. The exact wording is below:

Dear Colleague,

Due to high workload, I check email twice daily at 9:00 AM and 4:00 PM EST. I respond to urgent email at those times and endeavor to respond to all other email once a week, on Fridays at 9:00 AM EST.

If you require urgent assistance (please ensure that it is urgent) that cannot wait until either 9:00 AM or 4:00 PM, please contact me via phone at XXX-XXX-XXXX.

Thank you for understanding this move to more efficiency and effectiveness. It helps me accomplish more to serve you better.

Sincerely,
Jered

The only problem with auto responders is that they respond to everyone. I know that is the point of an auto response, but my place of work is run by people who have a fundamental misunderstanding of both email and productivity.

I was told to remove my auto-responder.

A auto generated message was sent by the president, who passed it on to a VP, then to a associate VP, to a director and finally to me. The message was presented to me as “the president says you need to remove your auto responder”.

My auto responder was probably seen as lacking in customer service, instead of, what a friend coined: “Oh, that’s just an autoresponse email. Definitely not meant to suggest anything other than here’s an employee who is really trying to focus on getting things done for the University. I think Jered is taking a proactive stand on his work, and wouldn’t it be great if more people were as focused and dedicated as him?”

Like the title says, a fundamental misunderstanding.

Working for Workaholics

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Jason Calacanis has stirred up some blogosphere trouble with his post on How to save money running a startup (17 really good tips). Tip #11:

Fire people who are not workaholics…. come on folks, this is startup life, it’s not a game. go work at the post office or stabucks if you want balance in your life. For realz

Jason has edited Tip #11, changing language from “workaholics” to “[people who] don’t love their work” after getting some feedback from the inter-webs.

Coming from the opposite end of the spectrum is DHH from 37signals, countering with a post entitled: Fire the Workaholics. He writes about 5 reasons to fire the workaholics:

  • Workaholics may well say that they enjoy those 14 hour days week after week, but despite their claims, working like that all month, all the time is not going to be sustainable. When the burnout crash comes, and it will, it’ll hit all the harder and according to Murphy at the least convenient time.
  • People who are workaholics are likely to attempt to fix problems by throwing sheer hours at the problem. If you’re dealing with people working with anything creatively that’s a deadbeat way to get great work done.
  • People who always work late makes the people who don’t feel inadequate for merely working reasonable hours. That’ll lead to guilt, misery, and poor morale. Worse, it’ll lead to ass-in-seat mentality where people will “stay late” out of obligation, but not really be productive.
  • If all you do is work, your value judgements are unlikely to be sound. Making good calls on “is it worth it?” is absolutely critical to great work. Missing out on life in general to put more hours in at the office screams “misguided values”.
  • Working with interesting people is more interesting than just working. If all you got going for your life is work, work, work, the good team-gelling lunches are going to be some pretty boring straight shop talk. Yawn. I’d much rather hear more about your whittling project, your last trek, how your garden is doing, or when you’ll get your flight certificate.

I am in the unique position of working for workaholics, but not particularly being a workaholic myself, although I do love my job.

One of my bosses (a senior VP) said at one point that my not being a workaholic like a well-known director in his organization was a pity. He then quickly backpedalled and said that he didn’t want me to be a workaholic, but his message was clear.

The said director wears it as a badge of honor that he works 12, 14, 16 hour days, regularly operates on less than optimal sleep, and continually martyrs himself, claiming his staff were unable to complete, operate, or control a specific task.

I am unfortunately compared to this director (though my pay is not in the same ball park), but rather than work myself into an early grave (it is clear that said director is going to), or neglect my home life (ditto for director), I plan on managing my work/life balance.

Being an analyst and one to is paid to think outside of the box for solutions, I think that a healthy work/life balance is important. It give me an opportunity to refresh, recharge and come at a problem with new eyes and fresh solutions. I understand Calacanis’ approach, when you are playing with other people’s money and ideas, it is important to make sure you are able complete and compete in the marketplace. The rest of his suggestions are top notch for a startup (or a small liberal arts university), free coffee, nice chairs, and other cost cutting measures.

But being a non-workaholic, I completely agree with Heinemeir Hansson, when it comes to the negative effects of workaholics on the entire organization, particularly when it comes to the culture that is created around staying late. I have experienced this in two positions, one that involved the boss asking every night “Oh, heading out already?” Not a good experience.

Now that Calacanis has edited his entry to talk about loving work, or passion for the job, I think his direction is much more satisfactory. A balance between the two trains of thought is important, employees should not be staying late on Fridays, send them home. Emails at all hours of the night should be dealt with as being unacceptable, everyone needs down time. Giving people a hard time for just working their 8-9 hours should never be accepted.

I guess I have my Dad to thank for not being a workaholic, he was a good example of what I didn’t want my working life to be (Sorry Dad). Life is more than work. My Grandfather has always related to me the old adage:

No one was on their death bed saying, “I wish I had worked more.”

First day of work and German engineering

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Yesterday was my first day at the new job. I’m a systems analyst, in the Information Technology Department at a small liberal arts university. I have been looking forward to my new job, it really fits into my new career goals. I have my cubicle, which is still getting setup, and while it is nice, I have a fluorescent light right above me, which I think will lead to a lot of eye fatigue. I have yet to get all of my stuff loaded into my cube, but i did bring in my TeaDrop.
Sunbeam TeaDrop
This little tea brew station is quite a nice little addition to my cube. The pendulum has again swung to me wanting to not drink as much coffee/caffeine, so tea is now my drink of choice. At only $11, it was a steal.

On to the German engineering portion of this post. Esther was having car troubles yesterday, a dead battery, so I was resolute to repair it last night. I got to Walmart, looking through the car batteries, I found out there are three different versions of the 1999 Beetle and two of the versions take one model of battery, the other takes a different one. So I went home and found out which of the versions Esther has been driving. The second trip to Walmart was quick, back to the car batteries, grabbing the 50 dollar battery and then back home.

When trying to take apart the battery enclosure, I found that I was either missing a tool, or my fingers and tools were some how all wrong. That makes the third trip to Walmart, to buy extender for the ratchet set. With the additional tools in hand, I finally was able to remove the battery and replace it. Mind you, this was at 9 in the evening, my activities lit by a work lap, bugs swirling around.

So VW, in their engineering wisdom has used plastic to cover, hide and contain all of the engine components. And while it makes look good under the hood, but to change anything, you have to rip out a lot of black plastic. The problem comes when you have to put it back together, nearly an hour of cramming and banging on things. Ugh.

Needless to say, It was late when I finally finished, I hadn’t eaten, and I was sweat. Cooling down with a soda at 9:30 wasn’t the brightest either, the caffeine kept me awake. Oh well.

A new love for open source

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Alright, so I didn’t post the photos, I didn’t even take the camera. Crud! I’m trying to get back on the blogging band wagon, really I am.

Today, I have found a new love the open source software. Our MS Exchange server bombed out sometime around noon today and we have been without email for the past 4 hours. Word has come that they are on the horn with Microsoft, but they don’t really know what is wrong. The interesting thing about Open Source versus proprietary is the possibility of getting a temporary solution up and going rather quickly on limited resources.

Seeing how most open source is free, an IT department could take an old beige box that has just enough horsepower, some software (Samba, Sendmail, Courier’s imap server, Apache, Squirrelmail, Spamassassin, ClamAV, openLDAP with PostgreSQL database as a backend, Thunderbird) and any flavor of Linux OS and you can have a temporary solution up and running in as much time as it takes to install everything or plug the box in and power it up if you are disaster ready.

I’m not trying to speak poorly of our IT department, but the entire School of Business has ground to a halt waiting for their email to come back up. We shall see how long it takes

Employee Appreciation, for me?

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Tomorrow is the College’s Employee Appreciation Luncheon with the College’s President. I plan on taking photos and posting them tomorrow night. I have another couple of days this coming month that I will take photos of, more Employee Appreciation stuff, except by the School of Business instead of the College-at-large.

It’s great to get a free lunch having only worked there for a month.

Catching up

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First off, let me catch my breath for a second.

Phew! I feel like I have been running non-stop since coming back from my sister’s graduation. I started my new job the day after we got back, that has been interesting and very, very exhausting. I feel like I have been run ragged. Not that the job is very hard, but I have had a ton of meetings and more meetings after each meeting. I was in training all day yesterday with Ryan from Space150. I have a much better handle on Microsoft Content Management Server which means that I will finally start to do my job. I also had a meeting with my boss about how we can launch a viewbook with a micro-site, which might involve a blog or two. I put together all my research about blogs this morning, breaking it down by service, cost, etc. It should be interesting to start launching blogs at a school that is really behind making the web their marketing vehicle.

Let me think. What else has happened… Oh yeah! We got a new cat.
curious
Slideshow

His name is Magnus, because he’s huge, he’s a massive cat, compared to the other cats that I have had. I’m sure he’ll be the feature of many a’ blog post.

I also went to a Norfolk Tides baseball game. A buddy of mine got tickets to a box from work, so we had a great view. Sky box #9, with free food. It truly is the only way to watch baseball. The Tides lost, but the evening was still enjoyable. I really need to get it together with my camera and a video camera so I can post this stuff online… add that to my list.

The new job

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I’m working on a couple of posts about my sisters graduation, those should be coming tomorrow. FYI.

Today was the first day at my new job and it was a busy one. I got there nice and early and then after getting my office key and laptop, I met with my boss about some of the things I need to do to get started. While it was most of the things that I had thought about, it was amazing to find out all of the department and program heads that I will have to work with. The list came out to be between 7 and 10, which is going to make for a lot of meetings in the next 30 days.

There are two very interesting things about William and Mary:

  1. The division of resources is quite incredible. The School of Business has its own marketing department, its own IT department, its own HR person. This on one hand makes for a very efficient new hiring, but integration across campus is difficult. This was evidenced today in a meeting with IT. The Marketing and Communications of the School of Business (MarComm) has its own intranet, but it is neither elegant nor fully functional. This meeting with IT was to discuss using the College IT’s portal, provided by Luminus , to create an “intranet” for admitted MBA students. This is an excellent idea, but the implementation is going to be very difficult. School of Business has its own login, separate from the rest of the College, and the School of Business has its own calendaring software that isn’t immediately able to integrate with the rest of the College.
  2. MarComm is responsible for only marketing to potential students. This is good because it allows for my department to focus on getting quality students into the programs that are provided, but it does feel like there are silos being created all the time. “That isn’t our responsibility,” is something that I think I’m going to hear a lot, which at time will be very frustrating, but at other times, could be excellent. This might cause me a little concern because while I know I have been hired to manage the website, I know that the website extends beyond the pure marketing part.

I am back on a PC, which is okay… only okay. I am working to get it all setup and get my personal productivity system setup. I am looking at David Allen’s GTD Outlook plug-in, but I don’t know if I’m ready to drop $70 yet.

I will try and blog about my sister’s graduation tomorrow, but we will see how much work I get done tonight and tomorrow.

New-ness, Freshness

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This afternoon I took sometime off from work to meet with my new boss. After nearly forgetting my checkbook, for direct deposit, and my passport and SSN card, for identification, I made it to the campus of the College of William and Mary. It was not easy to find parking, apparently the Queen is coming, so most of the normal parking was blocked off, probably for security’s sake.

I filled out the requisite paperwork, W-4, VA-4, personnel information, all of which is rote now.

After the paperwork was done, I finally got a chance to meet with my new boss. I didn’t really know what to expect, so I came up with a list of goals that I thought would be applicable, even though I had no idea what I was walking into. My list was solid and after going over her goals, I found that I right on with my guesses.

It was also conveyed to me that out of several applicants I had the best mix of the three qualities that are needed in the position (even if it isn’t true, that will be my framework), but that I needed to work on my presentation skills. That is fine for me because I have really never had a chance to present. She said that she wants me to work with an MBA professor who teaches presentation skills. That combined with the training that she wants to me to get for the CMS says that this is definitely a long-haul position.

I guess this position means that I am the master of my own (sub)domain. :)

New job, here I come.

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The big news that I had to report, but barely could contain myself about last night: I have a new job. I gave my 2 weeks notice today. I wanted to give a month, but the new payroll system wouldn’t allow it. Two weeks is all I can give.

I am leaving the world of print behind. I am shifting from being a graphic designer with a heavy print emphasis to a website manager, virtually no print what-so-ever. I haven’t forsaken my first master, but I am give him a little bit of a break, seeing what I can do with this new fangled Internets and getting a much needed break from the world of ink on paper.

I am leaving behind Christopher Newport University after 3 great years. I have gathered a large collection of invaluable colleagues and good friends. I hesitated before accepting, thinking about how “different” it would be starting that whole process over again. The thing that I had to remember was that I’m not losing the people I know, I’m just going to be a little more removed.

So begins the two week count down

Kelly Johnson’s 14 Rules of Management

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I recently read a blog posting which linked over to Kelly Johnson’s 14 Rules of Management and I was intrigued by his principles of management and how they can relate to a design shop. I have been interested in Skunk Works ever since I had read a Popular Mechanics article on the organization just after the first Gulf War and learning of Kelly’s rules of management, I immediately been can to co-relate them to running a design shop. Below are Kelly’s rules of management with my thoughts on each and how they relate to design management immediately below. They are numbered SWD: Skunk Works Design.

  1. The Skunk Works manager must be delegated practically complete control of his program in all aspects. He should report to a division president or higher.
    SWD 1. If the project manager must have control of the project.

  2. Strong but small project offices must be provided both by the military and industry.

    SWD 2. Small, competent teams should be provided by all parts of the project (web, print, programming, etc.)

  3. The number of people having any connection with the project must be restricted in an almost vicious manner. Use a small number of good people (10% to 25% compared to the so-called normal systems).

    SWD 3. A project does not need everyone’s input, especially on the client side.

  4. A very simple drawing and drawing release system with great flexibility for making changes must be provided.

    SWD 4. The project system should facilitate that changes be made easily.

  5. There must be a minimum number of reports required, but important work must be recorded thoroughly.

    SWD 5. The project system should not get in the way of the design process, although client documentation of approval must be recorded.

  6. There must be a monthly cost review covering not only what has been spent and committed but also projected costs to the conclusion of the program. Don’t have the books ninety days late and don’t surprise the customer with sudden overruns.

    SWD 6. Project costs should be reviewed regularly by the team, any changes or projected changes in costs should be reported to the client immediately.

  7. The contractor must be delegated and must assume more than normal responsibility to get good vendor bids for subcontract on the project. Commercial bid procedures are very often better than military ones.

    SWD 7. If you have to subcontract out, make it for less than you charge but that you are willing to take responsibility for the results

  8. The inspection system as currently used by the Skunk Works, which has been approved by both the Air Force and Navy, meets the intent of existing military requirements and should be used on new projects. Push more basic inspection responsibility back to subcontractors and vendors. Don’t duplicate so much inspection.

    SWD 8. Basic proofing should be done well before the client sees the project. Proofing should be done by those who will directly approve the project.

  9. The contractor must be delegated the authority to test his final product in flight. He can and must test it in the initial stages. If he doesn’t, he rapidly loses his competency to design other vehicles.

    SWD 9. The client should be kept up to date with thumbnails, sketches and rough ideas initially, if not you are designing it wrong.

  10. The specifications applying to the hardware must be agreed to well in advance of contracting. The Skunk Works practice of having a specification section stating clearly which important military specification items will not knowingly be complied with and reasons therefore is highly recommended.

    SWD 10. Specifications for the project must be spelled out well in advance.

  11. Funding a program must be timely so that the contractor doesn’t have to keep running to the bank to support government projects.

    SWD 11. Billing, invoicing or charging should be quick. Don’t leave the client guessing what the bill will be.

  12. There must be mutual trust between the military project organization and the contractor with very close cooperation and liaison on a day-to-day basis. This cuts down misunderstanding and correspondence to an absolute minimum.

    SWD 12. There must be trust between the project manager and the client. If daily updates are needed, they should be given to cut down on misunderstandings. If they are not needed, don’t do them.

  13. Access by outsiders to the project and its personnel must be strictly controlled by appropriate security measures.

    SWD 13. Clients should not interact with the design team, they should interact with project managers. Maintain a sense of team security.

  14. Because only a few people will be used in engineering and most other areas, ways must be provided to reward good performance by pay not based on the number of personnel supervised.

    SWD 14. Rewards should be based on performance, those who consistently hit the mark should be rewarded more.

What do think about these Skunk Work Design rules?

Principles to design by

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I found this post via one of the blogs that I regularly read and to summarize:

  • Technology serves humans. Humans do not serve technology.
    The user shouldn’t feel stupid if your technology breaks
  • Design is not Art.
    The litmus test. When people enjoy Art, they say “I like that”. When people enjoy Design, they say “That works well”. This is not by accident. Good Design is something that works well.

  • The Experience Belongs to the User.
    Designers do not create experiences, they create artifacts to experience.

  • Great Design is Invisible.
    Bad design is obvious because it hurts to use. It is awkward, difficult, and complex. In a great irony of the world, bad design is much easier to see than good design. It raps us on the head like a bully. Because of its success, great design is often invisible.

  • Simplicity is the Ultimate Sophistication.
    Simplicity is treading a line: knowing what to keep and what to throw away…it comes across as magic when it works, because none of the complexity is transferred to users…only simplicity.

This list is the crux of what I have been trying to get across to the class that I have been teaching. I have been harping on the difference between Art and Design. My definition of the Art vs. Design debate is this:

An artist can wait to be inspired. They personally pour themselves into their work and their value is tied to the product that they produce.

A designer can’t chose when to be creative, they must produce on the client’s schedule. Designers can not express themselves in overt ways through their product, they must meet the client’s needs. A designer must be satisfied with a client who is happy with a design that is not perfect.

I totally love this article and I plan on using it this week! Thank you Josh Porter, thank you very much.

My Macworld

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Macbook

Of the people I know, I’m a real geek. Not a hard core, “I live in bash and love the command line” type, like the boys in IT, but I can hold my own in the shell. The other thing is that I’m an Apple fanboy. Again, not the type that has a widget telling them when they can part with their cold hard cash for an iPhone, but I do love the Apple.

The sad thing about this geek is that I don’t have the job or the budget to support me going out to any tech conferences like the Consumer Electronics Show or MacWorld. I am one of the many who gets to drool over the coverages via the web and rabidly hitting the refresh button so I can brag to my coworkers about products that they really don’t care about.

That being said, tomorrow is my MacWorld.

Apple is coming to campus to show off their wares and some of the wonderful new technology. Obviously not the iPhone but their is the promise of some Leopard sneak peeks.

I plan on blogging most of the event, taking some pictures and maybe even doing a little podcast/vidcast stuff.

In a related note, after beginning to talk with my supervisor about professional development objectives for this year, I looked into becoming an Adobe Certified Expert, so that’s what is in the budget. After I looked at Adobe, I started thinking about other companies that I deal with every day. The only other one would be Apple, both at work and home. Apple had a certified technician program that I think I’m going to not just research, but doing. It’s only 150 dollars for the test, with a three day course, which I’m sure is more expensive, but that is something I’m going to do this year.

Tomorrow is my Macworld – hooray!

Friday BS

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I was really struggling to find something write about today, that is until 4:30. Our office had been in a “communications lock down” for the past few days and it’s been really weird, the boss not talking, lots of closed door meetings and the like.

4:30 was the time that a co-worker had a meeting, and a 4:30 meeting on a Friday is never good. So not good, in fact, that said co-worker was asked to cancel/rearrange a child’s doctors appointment. So as 4:30 drew nearer, everyone was on pins and needles. As said co-worker left of the meeting at HR, another bad sign, we were all told that we could not leave.

Huh? Can’t leave. Bad things written all over this one.

Five o’clock was getting closer and closer, my co-workers and I were out of our offices, chit chatting and then the boss came back, corralling us into the conference room. “I just accepted your co-worker’s resignation.”

CRAP!

The corpo-speak really bothered me, lots of stuff about grieving, resignation terminations and professionalism, “it’s harder for me than it is for you.”

I guess I’ll have to digest what has happened and figure out how to go forward. The co-worker I lost was an invaluable part of our department and her skills and personality will be greatly missed.

Design-o-matic

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Parrot? No, Cat!

I have rearranged my office at work, my intern has moved in due to a space crunch. Apparently a couple of VPs are moving down to our floor. They are new, so its not like we are getting babysitters. Anyway, I am really happy with my new setup and I hope that I can use it to infuse some fresh energy into my design. I am looking at getting some plants for my office, using old CD spindles (I’ll take photos), adding some more color to my place and hopefully letting it spread to the rest of my office.

An interesting encounter between two co-workers today. During our staff meeting, a topic was brought up and after a little explanation, it appeared that the two co-workers were on a collision course. One took a tone, the other didn’t think it through. I’m really uneasy with the tension that is permeating the office.

There has been some talk about outsourcing a couple of jobs, the aforementioned tension, some awkward decisions by the management, and a general lack of communication has really started to make work an interesting place. The most interesting thing is that I just turned down a job that would have been at a real design firm, doing some serious design, so that I could stay where I am, not because I love the place, but I like the people and I like my department.

I think I need to talk with the boss about some of my feelings

Me with Debbie Weil

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Me with Debbie Weil

Originally uploaded by jeredb.
This is a photo from today’s PRSA conference (Part I, Part II). With me is the presenter Debbie Weil, who gave a great talk about “Blogging 101.”

PRSA part II

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More door prizes, a gift basket to Home-a-rama. Not me. Another set of tickets to something… not me. More museum passes, again, not me. I guess that I’m a loser today.

Oh! Corporate blogging book prizes, please, please, please. Fingers crossed. 1st copy, not me. Second copy, not me. Third copy, not me. Bummer. Oh well, I guess I could by the “Corporate Blogging Book.”
(more…)

PRSA part I

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9:22 AM

Door prizes for the early birds. Free stuff, delicious. I forgot to pick up a program. Oops. I guess I should have looked at the registration table. The President-elect is now reading sponsors, those who make it possible for us to be here. Amy is the first winner. She gets her pick of the door prizes. All pretty nice stuff. A woman who’s name everyone had a hard time pronouncing won the next prize and made some jabs about Portsmouth having museums, the room moans. Carol wins the Portsmouth museum passes. Select individuals in the crowd are making up for Portsmouth museums.

Now we have introductions and welcomes. Online newsrooms (is that a nice way of saying professional blogs?). Kelly Brighton, Director of Marking communications, is the first presenter, from Vocus (based in DC). She does web stuff and metrix. Their about us reads:

Our web-based software suite helps organizations of all sizes manage local and global relationships and communications with journalists, analysts, public officials and other key audiences.

Screech! Mic interference.

(more…)

Live blogging

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Tomorrow I am attending the local PRSA conference with some of my coworkers. It’s about blogging in higher education and digital newsrooms (fancy blogs?). It really sounds like something that I will get something out of. I will be attempting to “live blog” the event, but I don’t know if the location has wifi. Plenty of pictures will be up with it though.

** Update **

One of my coworkers sent an email to the Norfolk Botanical Gardens and asked about internet access / wifi. The response she got was close to this:

We do not have wifi access and there are only a couple of computers in the library section. They don't have access to myspace, hotmail, yahoo mail or many other sites.

This seems a little odd that a conference about blogging and “new internet media” is in a place that doesn’t have internet access. I still plan on bringing my laptop, but instead I will be “off-line blogging”, writing about the conference, taking photos and putting together a mega-blog post after the event, when I have wifi access again.